Frequently Asked Questions

Shipping

How long does it take for my order to be shipped?
All Tjeldrip orders are carefully processed and shipped within 1–2 business days. You will receive a confirmation email with tracking information once your order has been dispatched.

Do you ship internationally?
Yes, Tjeldrip ships to select countries worldwide. Shipping costs and delivery times may vary depending on your location.

Returns & Exchanges

What is your return policy?
We offer a 30-day return window from the date of delivery. If you are not completely satisfied with your purchase, you can return the item for a refund or exchange.

How do I initiate a return?
Please contact us at contact.tjeldrip@gmail.com to start your return. The buyer will be responsible for the return unless there has been an error on our side. Our team will provide instructions to ensure a smooth and easy process.

Are there any conditions for returns?
Items must be unused, in original condition, and in the original packaging. Returns that do not meet these conditions may not be accepted.

Orders & Payment

Can I modify or cancel my order?
Orders can only be modified or canceled before they are shipped. Please contact us as soon as possible at contact.tjeldrip@gmail.com if you need to make changes.

What payment methods do you accept?
Tjeldrip accepts major credit cards, PayPal, IDEAL, Klarna and other secure payment methods at checkout.

Products

Are your products authentic?

Yes, all our product are authentic. We only buy our products from official distributors to ensure authenticity.

How come Tjeldrip's prices are lower than retail price?

We're able to make a profit on our products because we buy leftovers and products in bulk. On the other end we want to be able to give our customers a good deal on their new pair of sneakers as well. Win - Win!

Are Tjeldrip's sneakers true to size?
Our sneakers vary from fit depending on the model. We recommend checking our size guide before placing an order to ensure the perfect fit.

What does missing lid stand for?

Our last size sneakers are displayed in a box without lid to enhance the visibility of the sneakers for the customers. We're sorry for any inconvenience that might cause.